We deliver a flexible suite of integrated services to support your business and to ensure you receive a well thought out FM provision.
Our 24/7/365 customer service desk is available to support our technology, to ensure we meet emergency responses and to provide you with reassurance at the times when you feel only a human can help. Our team members are passionate about what they do and are highly experienced in dealing with maintenance requirements from a vast range of sectors including retail, hospitality, leisure and telecommunications.
As a Managing Agent, MML provides a fully independent supply chain management service; we use proven contract management techniques to provide a high service level and customer satisfaction; enabling our suppliers to feel invested in their overall performance.
We offer tailored supply chain management solutions to ensure that what is important to you is managed effectively. We manage our suppliers not only on performance metrics but also to develop and nurture the relationship to gain the best advantage for our customers and to support their strategic aims.
Our team carry out a continuous programme of market testing to ensure the latest innovations are always available within our model.
Our advanced technology provides you with financial management at your fingertips, through dashboards and reporting, to show how much you are spending and where. With regular financial reporting you can be assured that your spend is being managed to ensure your budget is on track.
Our experience demonstrates the potential for large value savings/cost avoidance by following a robust invoice validation process. Our time and attendance technology allows us to accurately record supplier time on site, ensuring you only pay for the services you have received.
We are committed to paying our suppliers within their contract terms wherever possible; as such, we are an approved signatory of the Prompt Payment code, sponsored by the Office of the Small Business Commissioner.
Each business has key categories and/or services which require additional focus to ensure asset availability or to protect your brand. Our delivery model can be customised to reflect the criticality of the assets most important to you, supported by specially trained and dedicated operatives within our in-house customer service team. Using industry leading technology, we can integrate seamlessly with the sensors monitoring your assets and our specialists can evaluate, respond to and manage developing situations, ensuring your business continuity is never compromised.
We use data analysis to provide insight into your maintenance regime and will analyse your data; our sophisticated technology allows us to gather data and provide recommendations on how to improve your maintenance service and suggested PPM schedules.
We understand that compliance requirements are more of a priority than ever for our customers. We use technology to track and record the completion of statutory maintenance tasks to enable you to prove you are compliant to legislation.
We partner with an assurance scheme that allows you to be confident that every supplier working on your estate is safe, legal and qualified.
Our approach to Procurement and Supply Chain Management is to work with our customers to create a procurement and supplier management function that addresses their individual needs. Our model allows a customer to be as remote or as involved as they desire and alter that approach on a case by case basis. We also endeavour to align our policies with that of the customer where possible.
We can help you to ensure you are getting best rates from current suppliers or re-procure on your behalf, to ensure you gain the best value service. We use our cross-customer buying power to enable you to take advantage of the most competitive rates in the marketplace.
We utilise our extensive FM knowledge to source the suppliers who are the best-fit to your service requirements. We have existing relationships with an extensive supply chain offering a broad range of services, and can quickly onboard your supply chain via our established supplier relationship management process.
Need a service not detailed? Contact us, as our team have a broad range of experience and we have a vast supply chain, so we may be able to help.
Refrigeration services are critical services for this large supermarket customer, and there was a desire to improve the performance of the supply chain and to reduce the impact to retail by improving asset availability.
A ‘one team’ approach to supplier management was introduced, which encouraged collaboration between MML, the customer and the supplier to enable them to achieve shared goals. The Management Information was reviewed to ensure suppliers were provided with the opportunity to improve performance and attend work orders prior to SLA breaches. This included automated daily dashboards showing a number of metrics to enable suppliers to focus on the highest priority works orders, such as those relating to destocked assets. The contractual service credits were also reviewed to drive first fix rather than attendance to SLA.
“The step change in supplier management has resulted in a reduction in asset downtime which, for an organisation of our nature, is the key target. MML’s ‘one team’ ethos has led to improvements with relationships with the supply chain, to the benefit of us all.” Property and Operations Manager
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