MML Maintenance Management


We have a proud history of supporting some of the most prestigious names within the retail world, including many of the largest multi-site retailers in the UK.

The retail sector has a number of subsectors which all have their individual challenges; we have processes embedded within our organisation to enable us to help to provide solutions for your organisation. We have specialist teams to focus on larger projects, such as managing refrigeration calls during the summer months and the management of the waste and recycling schedules during the Christmas period.

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Improving service through a collaborative supplier management strategy

Lift asset availability is critical for this high-profile department store and they were reporting that the contracted suppler was meeting their KPIs for attendance and first fix, but the perception in stores was that lift asset availability could be improved. Stores were reporting that an engineer was being sent to meet the attendance SLA, but would pause the job due to lack of parts/skillset and they would rather wait a little longer for an attendance if first fix could be achieved.

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Introduction of a flexible service based on store format

A retail customer needed elements of their services to be varied due to operational and perception issues, depending on the store format; i.e. Core, Flagship. Some formats, such as Flagship stores, required additional focus without the service level to the remaining stores being affected.

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