MML Maintenance Management

Call us today on 01908 391 450

MML is a technology-driven facilities management managing agent with customers from a broad range of sectors. We tailor our services and model according to your specific requirements; whether you are just starting on your FM journey, or have a more mature FM provision, we adapt and scale our model to suit you.

As a technology-neutral company we partner with industry-leading platforms and we are committed to continuing to evolve as a business by implementing emerging technologies and innovations.

Our independent supply chain is selected based on their dedication to customer service excellence and to the delivery of the highest standards of safety, technical ability and quality. The flexibility of our model lends itself to any number of sectors and we can quickly on-board specialist suppliers.

Case Studies

Improving service through a collaborative supplier management strategy

Lift asset availability is critical for this high-profile department store and they were reporting that the contracted suppler was meeting their KPIs for attendance and first fix, but the perception in stores was that lift asset availability could be improved. Stores were reporting that an engineer was being sent to meet the attendance SLA, but would pause the job due to lack of parts/skillset and they would rather wait a little longer for an attendance if first fix could be achieved.

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Mobilisation of a new contract

This customer from within the hospitality sector had previously outsourced their FM provision to another provider, who used their own internal CAFM system. The drivers for change were to improve service, visibility of spend and supplier performance. After a short engagement period, the contract was awarded to MML and a new CAFM was purchased by the customer.

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Implementation of a flexible supply chain solution

A new customer of MML’s wanted to retain some of their critical suppliers but wanted to change suppliers for a number of categories. It was important to the customer for all suppliers to be SSIP (Safety Schemes in Procurement) accredited and to follow the same health and safety processes.

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“MML are passionate about delivering a great maintenance service to their clients. They have a competent and broad level of experience within the company which enables invaluable insights into many different areas. I am a strong believer that people make a company and MML employ many of the right type of people” National pharmacy, healthcare and beauty retailer

“MML have been our managing agent partner since 2004 and have helped us unlock significant commercial value and operational improvements across our maintenance process. Relationships are key and we work closely with the team at MML to continuously improve what we do and how we do it as maintenance becomes a truly integrated part of the wider Property Process” Leading UK retailer

“Through the mobilisation phase in particular, MML have proved to have an efficient and knowledgeable team who in a short period of time have reviewed our current supply chain and, as a result, provided us with significant savings. It has been beneficial to our team to be able to draw on their substantial experience of both FM and Customer Service. I look forward to a long and fruitful partnership” Pharmaceutical logistics and healthcare services retailer

Call us today on 01908 391 450

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